Request help quickly and effectively

Make sure you are correctly entering your email address or registered username and that your credentials are accurate. For security reasons, the system blocks access for 30 minutes after three failed login attempts. If you forgot your password, use the “Forgot your password?” option on the login page to reset it, and check that you receive the email in your inbox or spam folder. If you do not receive the verification email when creating an account or completing the second authentication step, please check all your email folders, including spam. If the issue persists after following these steps, please contact us and include a screenshot of the error message so we can assist you.

On the login screen, click the “Forgot your password?” link and follow the instructions to reset it. Check your email inbox as well as your spam or junk folder, as the reset message may arrive there. If you do not receive the recovery email or experience any additional issues, please contact us for assistance.

This message usually indicates that the email address or username entered does not correspond to an account registered on the platform, that access has been blocked for 30 minutes after three failed login attempts, or that your account has been inactive for more than 5 years and has been frozen. Please verify that you have already registered on INDES-Virtual and that you are entering the same email address used when creating your account. If you have attempted to log in more than three times consecutively, wait 30 minutes before trying again. If you confirm that you have an account and the system still does not recognize it, or if your account has been inactive for more than 5 years, please contact us and provide your full name and the email address you are using so we can help resolve the issue.

When a page in the virtual classroom does not load properly, we recommend clearing your browser’s cache and cookies and trying again. You may also try accessing the platform using a different browser or device to rule out local issues. If the problem persists, please send us a screenshot of the error through the form on this page and let us know which browser you are using, so our technical team can review the case.

First, log in or create an account. Then find the course and click “Enroll” / “Matriculate”. Note there are different formats: free self-paced courses, invitation-only courses (usually require an enrollment key), and paid courses (access after paying the fee). Follow the steps shown in the course. If you need help, tell us which course.

Yes, in some cases. Contact us with: number of participants, full names, email addresses, and the course you’re interested in. We’ll confirm whether bulk enrollment is possible or if it must be individual.

The start date is usually shown in the course description on the platform. You can also find full details at cursos.iadb.org. After enrolling, you’ll receive a confirmation email before the course starts. If unsure, contact us with the course name.

Some courses run multiple editions each year, while others stay open year-round so you can learn at your own pace. If you want to know whether a course will have a new edition, contact us with the course name and we’ll confirm if it’s planned and any tentative dates.

Check that the file meets the allowed format and size. Try another browser or device and make sure the submission deadline hasn’t passed. If it still fails, send us a screenshot of the error plus the activity and module name.

This usually happens because a previous activity hasn’t been completed or marked as done. Make sure you’ve met the previous module requirements (including “Mark as done” when applicable). The next module may also unlock on a scheduled date. Check the course participant guide. If it persists, contact us with the course and module details.

Refresh the page. Clear your browser cache and try another browser or device. If it still won’t load, send us the course name, module, resource title, and a screenshot of the error.

Tell us what you were doing when the error appeared, what the message says, and where in the course it happens. Include a screenshot if possible. With that information we can identify the issue and help you.

After successfully completing the course, the certificate is usually available on the platform. Go to your Dashboard, open the course, and look for the “Certificates” section (typically at the end). There you can download the PDF or generate the digital badge/credential. If you can’t find it, contact us with the course name, completion date, and your registered email.

If the issue is your name, update your profile details and download the certificate again. If it’s another type of error, send a description and attach the certificate or a screenshot showing the incorrect detail. We’ll verify and advise next steps.

To download it, open the completed course and look for the “Certificates” section to get the PDF. To validate it, the certificate includes a link to the verification tool: enter the unique certificate code and the system will confirm validity.

If the payment was declined, didn’t process, or you paid but it doesn’t appear, avoid retrying immediately until we review the case. Contact us describing the issue and attach the receipt/proof if available. We’ll verify what happened and tell you the next steps.

Most of our courses are free, invitation-only, or low-cost, so scholarships are currently very limited. The only program that typically offers them once a year is PM4R, through a call for applications. If you’re interested, follow PM4R channels and check its scholarships webpage to know when the call opens.

We’re committed to making courses accessible to everyone and work with specialists to improve accessibility. If you need an accommodation (visual, hearing, mobility, or other), tell us your situation so we can support you. You can also consult our accessibility policies on the official site.

Policies and rules (completion requirements, duration, participation, certification, refunds/transfers, code of conduct, etc.) are in the Participant Guide inside each course and in the site’s Policies section. We recommend reviewing: Site Policies, Accessibility Policy, and Terms of Use. If you have questions about a specific policy, contact us.

If your question isn’t resolved here, contact us via the Help Center (Support) using the platform contact form. If possible, include details and screenshots—it helps us solve it faster.