The best understanding of digital transformation is adopting business processes and practices to help the organization compete effectively in an increasingly digital world. 

This definition of digital transformation has two important implications for managers: First, it means that digital transformation is fundamentally about how your business responds to digital trends that are occurring whether or not you initiated them, like them, or want them. 

Second, it means that how an organization implements technology is only a small part of digital transformation. In cases where digital transformation does involve implementing new technologies, the technology is only part of the story. Other issues, such as strategy, talent management, organizational structure, and leadership, are just as important, if not more important, than technology for digital transformation." (   

The digital transformation requires that institutions and all its workflows and org charts be transformed in order to build and sustain digital services. Thus, there is a clear need to provide capacity building to all stakeholders in various areas associated to the digital transformation. The understanding of the existing and upcoming digital technologies, their potential, benefits, threats and pitfalls is essential to become an integral part of this transformation that is taking hold in the region.